Complaints

COMPLAINTS PROCEDURE

We aim to provide an excellent, impartial service. If something has gone wrong, please tell us.

How to complain. Email contact@chapmaner.com with “Complaint” in the subject, setting out what happened and what you’d like us to do.

What we’ll do. Acknowledge within 3 working days; investigate and respond in full within 15 working days (if we need longer — e.g. a matter is before the court — we’ll tell you why and when to expect a reply).

What we can and can’t resolve. Where a complaint concerns the substance of an expert opinion relied on in proceedings, the weight given to that evidence is ultimately for the court. We will still review any factual error and any service concern.

If you remain unhappy. As an unregulated expert-report service we are not covered by the Financial Ombudsman Service. Concerns about professional conduct may be raised with the Expert Witness Institute (of which Byrne Harris is a Member); concerns about how we handled your personal data may be raised with the ICO (ico.org.uk).